Privacy policy

HaulClose is a dispatch service brand of Elyntica Inc., incorporated in Delaware, USA. This policy covers information handled through our website, service enquiries, free tools and internal dispatch operations.

The internal workspace supports our own staff. This website does not offer software accounts for other dispatch agencies.

• Enquiry details you provide, including name, business email and company.
• Carrier and operational records supplied for agreed dispatch work, such as contacts, equipment, load details, agreements, insurance and authority documents, W-9s and load paperwork.
• Staff account and onboarding information, including contact details, permissions and privately submitted staff documents. Passwords are stored as hashes.
• Service correspondence, document-review records and billing information associated with our work.
• Public-record lookup searches and the results returned by the relevant source, along with technical request information used to operate and protect the service.

The IFTA mileage calculator processes manually entered mileage and imported CSV data in your browser tab. Its mileage data is not uploaded to our server by the calculator. The load profit calculator uses the assumptions you enter to display estimates.

Carrier lookup searches may be sent to the FMCSA data service through our application. Following a link to an external site takes you to a service governed by its own privacy practices.

• To respond to enquiries and assess whether our dispatch service fits a carrier’s needs.
• To perform agreed dispatch work, coordinate with authorized contacts, maintain load records and manage related paperwork and fees.
• To administer staff onboarding, access permissions, assignments and payment records.
• To protect the workspace, investigate issues and maintain business, accounting and legal records.

Access within HaulClose is limited by staff responsibilities and permissions. Information needed for agreed dispatch work may be shared with the carrier, its authorized representatives, brokers and other relevant operational contacts.

We use service providers for hosting, email, document signing and other supporting functions. They receive information needed to provide those functions. Information may also be disclosed where required by law or to protect rights and security.

We do not sell personal information or share it for cross-context behavioral advertising.

ELD, GPS or location information is used only where a specific connection or reporting arrangement has been agreed and enabled. Making a service enquiry does not connect a tracking provider or share a device’s location. Any agreed tracking arrangement must define the data, authorized access and scope of use.

We retain records as needed for the purpose for which they were collected, our service relationship, and applicable business, accounting or legal requirements. Contact us to request access, correction or deletion. Some records may need to be retained where required by law or to resolve a dispute.

We use access controls, protected document routes, hashed passwords and other technical measures to protect information. No system can guarantee complete security. Read more about our process on the privacy and security page.

Depending on the applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information, or to object to certain uses. Send requests to [email protected]. We may need to verify your identity or authority before acting on a request.

Updates will be published here with a revised date. Privacy questions can be sent to [email protected].